Elective
5 Weeks
3.0
COMM203
This course develops the professional communication and service skills needed to improve member experience and retention in health clubs, fitness facilities, wellness centers, and performance environments. Students examine how active listening, professional presence, behavioral style awareness, inclusive communication, service recovery, and consistent follow-through influence trust, engagement, loyalty, and referrals. Emphasis is placed on customer experience as a structured system that reduces friction, supports belonging, and strengthens long-term member commitment across front desk, sales, coaching, training, operations, and management roles.
Customer Service Principles
Format
Asynchronous